Please I have this Business Case and need your help to design the best sloution for it :
an organization consists of one HQ, 7 regional offices, 90 shops & 3 warehouses across Egypt (NOT only in Greater Cairo), its topology & current situation are explained as follows:
•1) Total number of users at the HQ is 200 users (located inside Cairo)
•2) Each regional office has from 15 to 30 users (located in Cairo & 6 other cities)
•3) Each shop has an average of 5 users (located in Cairo & 10 other cities)
•4) Each regional office is responsible for 10 to 20 shops where the regional manager is supposed to monitor day to day operations in the shops belonging to his/her region.
•5) The GM (who is located at HQ) conducts a monthly meeting with the regional managers to review last month results/issues & plan for the next month.
•6) All locations are equipped with state of the art Cisco LAN & WAN equipment.
Challenges/issues they face:
•1) They have their voice communications using current PBXs at each location where they have some Avaya legacy PBXs at main sites & Panasonic PBXs at the shops.
•2) The cost of calls between branches is very high, so they need to decrease the costs & provide clear reports about the savings.
•3) Employees cannot reach to their colleagues when needed, which cause customers dissatisfaction from waiting for long time.
•4) They need to enhance the customer service by providing a call center that can serve their customer over the phone for the 1st phase.
•5) They need 10 seats serving 25 agents over 3 shifts.
•6) They need voice recording solution for quality monitoring.
•7) The call center shall be integrated with the existing Microsoft CRM.
•8) The regional managers waste 3 days every month to travel from their offices to the HQ to attend the monthly meeting.
•9) The GM sees that he needs a biweekly meeting with the regional managers as the work cycle is now faster & there are a lot of issues to review & enhance, however, he is unable to do this to avoid wasting more 3 days per month for the regional manager to travel to/from Cairo!
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Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...