I am trying to get the CRM connector for MSCRM client 'click to dial' function to work. Is the TAPI install required? I have downloaded and installed the TSP from my CUCM on my laptop, and I still don't see my phone lines on the TAPI config tab in the MSCRM configuration. I have read all the docs I can find on this, and am very lost. We have setup the server portion of this on our CRM server, and the lookups of the CRM records works fine. It's just the click to dial part that I am stuck on. How/where is the pointer from the CRM server app into the call manager? How is the association between the desktop app and the phone lines made? Frustrated.
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...