unified- marking email unread

[nixon1234]

Is there a way around marking a voicemail message in outlook as unread in order to listen to it on your phone again?

thanks!!

[lindborg]

well you can get at read messages over the phone, too - they don't go away. By default new messages are off key 1, send a message is 2 and "old" messages are 3 - these include read messages as well as deleted messages if you have that option turn on in the class of service. So it shouldn't be necessary to mark a message unready in the GUI client to get at it again.

Do you not have an option in your subscriber conversation for getting at read messages? Perhaps you're assigned to a custom key map conversation that has this removed? I've seen that before where admins don't want users getting at anything other than unread messages (which I think is odd, but hey... it's allowed).

If that's not what you're talking about let us know...

[nixon1234]

Basically what happens is a secretary listens /opens the voicemail message and it is marked read in outlook. So when the boss goes to his phone it says he does not have any messages because they are not really saved. If she marks it unread his MWI pops on and he can listen to it normally and save it or whatever he wants to do with it.

[lindborg]

Couple things here.

1. the message isn't gone from over the phone - as noted you can get it.

2. the secretary should mark the message unread over the phone - by default in the after message menu this is "*" but you may be using a different covnersation. This will leave the message in an unread state in both interfaces.