Does the voice message Subject in the mail box show from "Unidentified Caller"? The BPX may not be passing callerid information to Unity. Or does it have the user's identification information, but no number, i.e. Voice Message from Ginger? If that is what is happening, my first guess would be that you have configured the voice message subject, which can be customized as to the fields that are displayed. In Unity 4.X this is updated in Cisco Unity Tools Depot - Advanced Settings Tool. Check here first on your 5.X system. In Unity 7.x, I believe this can be customized by the user from within Unity Assistant. To be sure of what Unity is getting from the PBX, you can run the Unity utility Call Viewer (for CallManager integrations) or use Port status monitor and test an incoming message to see what Unity sees.
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...