I've got a fairly small deployment (approx 450 phones). Currently using CM4.0 Unity4.0, but moving to UCM6.1 Unity5.0. (single cluster, single Unity, single Exchange message store).
All users are configured with extension mobility and Active Directory is being used as the global directory.
User admin is a fairly complicated process and therefore can't be completed by 1st line support. Is UPM the only way to potentially reduce the complexity of user admin ? and how effective is it ? I guess this is aimed more a service providers, so I am worried about the complexity of any UPM implementation - also, whether there are any obvious "can't do this.." type issues that rule it out as an option.
I know this is a fairly broad question, but are there any reasons to rule this out quickly ? Is anyone using this, not on a large scale customer/server provider but as an internal tool to simplify admin ?
UPM is a great tool. You basically setup the templates with your device, line, subscriber settings. The Admin simply logins, applies the template to the correct device or line or whatever and the phone/vm/line is built. They do not have to know about device pools, MRG, CSS, etc. Just show them the correct templates and it's done. You have to of course setup the Templates and spend a little time getting it dialed in to work how you want it to work.
For 450 users, it's a little bit of an overkill, but if it will help out the "junior" admins save some admin time setting up UC equipment, then go for it.
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...