Scenario: HR Person wants to go home and call candidates without using her own personal long distance, and does not want her personal number/name on folks caller ID. Is there a way to allow JUST her to dial into unity, then transfer to an outside number of her choice? We have account codes that are switched from ATT so once it detected a LD call it would prompt on its own.. Not sure if this is possible with unity or how to set it up though.. help??
Currently in Unity 4.0(3) and earlier this is not possible - you have to have a call handler or subscriber configured to transfer to each outbound number you want to dial from the automated attendant.
In the upcoming 4.0(4) release there is a system transfer (for outside callers) and a subscriber system transfer (for identified subscribers) that will let you do this. When she calls in and accesses the subsriber system transfer conversation (after identifying herself with her login/PW pair) she can dial any number that is allowed by her transfer restriction table. So long as you have her transfer restriction table setup to allow it she can dial anyone she wants.
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...