Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Users might experience few discrepancies in Search results. We are working on this on our side. We apologize for the inconvenience it may have caused.

Unity 4.0(4) leaves new message prompt as new VM sometimes

I am seeing a strange issue, that I've seen at 3-4 different customers now over the past 6 months or so that I've thought was a user-error of some sort in past but it happened again today.

Seems that a user will get a new message in their mailbox, that is the press 1 to hear new messages, etc prompt from unity itself. When you press 1 to play the new messages, it plays the same thing over but if you hit delete it deletes the message and it is back to normal.

This causes confusion as people are told they have new messages and hit 1, then here same thing over again so appears as their keystroke was not heard. Theres no pauses or other noises in the voice mail message -- it sounds just like the system prompt so am curious if anyone has seen this behavior before. Just seems a little bit to clean of a recording to be user error.

4 REPLIES

Re: Unity 4.0(4) leaves new message prompt as new VM sometimes

Do you have SR1 ?

Re: Unity 4.0(4) leaves new message prompt as new VM sometimes

Yep

Cisco Employee

Re: Unity 4.0(4) leaves new message prompt as new VM sometimes

Do you have any Engr Specials such as ES76 installed? Are there any warnings or errors in app logs?

Re: Unity 4.0(4) leaves new message prompt as new VM sometimes

just es 61 for the vms not being left on max-message and hang ups but the issue happened before that was applied also once that i recall at this client.

116
Views
0
Helpful
4
Replies
CreatePlease to create content