I'm having trouble giving any (all) subscribers an option to have their email messages read to them. We have two RealSpeak licenses installed, the AVttssvr service is running (restarted), and I have the 'Read Message Type... ' option checked in the subscribers profile under 'Conversation'. The prompt they hear is just for 1 (voicemail) and 4 (receipts).
What might I be missing?
Side Note: This was working before the 4.0(5) upgrade from 3.1.x.
ok - and on licensing in the SA you see that you have more than 0 TTS sessions?
Is this specific to the message type menu? If you have the message type menu turned off are emails presented via the TUI or not? Any errors in the event log when you log in as a user assigned to the default subscriber COS?
The upgrade was completed with help of a vendor. In this upgrade, the Unity server was moved to new hardware. My guess is that TTS was never installed. I assume this is something I can install from the media.
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