Unity 4.0(5) - Error

[adignan]

- Unity 4.0(5)

- Unified Messaging

- New Unity install

- Unity running properly (can add users, mwi, etc)

- permissions wizard runs no problem

When I attempt to add a Public Distribution List, I get an error that says "Invalid Active Directory Path -- probably illegal characters in name".

domain has no illegal characters (not even a -) and same goes for the hostname, and no OU's have any strange characters.

Event Viewer error I get is below:

Event Type: Error

Event Source: CiscoUnity_DSAD

Event Category: Error

Event ID: 1048

Date: 10/17/2006

Time: 7:02:13 PM

User: N/A

Computer: SSFHUN1

Description:

The Cisco Unity service that monitors Active Directory (AvDSAD) failed to create object.

Type: AVOBJECTTYPE_DISTLIST

Name: SITE-SFH-DISTRIBUTION-LIST

Reason: E_ADS_BAD_PATHNAME: <unknown>Domain Controller: server.customer.com

Possible causes include: 1) Network connectivity to the Domain Controller. 2) Insufficient rights for The Cisco Unity service that monitors Active Directory (AvDSAD) account.

Ensure that The Cisco Unity service that monitors Active Directory (AvDSAD) can contact the Domain Controller and has sufficient rights to create objects. If the problem persists, enable all the micro traces for The Cisco Unity service that monitors Active Directory (AvDSAD) in the Unity Diagnostic Tool. Report the problem to Cisco TAC and include the diagnostic log.

Any ideas?

[adignan]

Here is the output from the DSAD micro trace:

-------------------------------

21:30:49:633 (AvDiagnostics_MC,1493,DSAD,12) [Thread 5384] Entering RemoveSpecialCharactersFromDn

21:30:49:632 (AvDiagnostics_MC,1495,DSAD,12) [Thread 5384] Exiting RemoveSpecialCharactersFromDn [S_OK: The operation completed successfully. ]

21:30:49:742 (AvDiagnostics_MC,1495,DSAD,12) [Thread 5384] Exiting CAvADConnection::ADsGetObjectWrapper [E_ADS_BAD_PATHNAME: ]

21:30:49:743 (AvDiagnostics_MC,1503,DSAD,10) [Thread 5384] ADsGetObjectWrapper(LDAP://server.abcdcorp.com:389/CN=Mailbox Store (SSFHMS1) CN=First Storage Group CN=InformationStore CN=SSFHMS1 CN=Servers CN=ABCDSF CN=Administrative Groups CN=ABCDCorp CN=Microsoft Exchange CN=Services CN=Configuration DC=ABCDcorp DC=com) failed in CAvADConnection::GenerateLegacyExchangeDn : E_ADS_BAD_PATHNAME: .

21:30:49:742 (AvDiagnostics_MC,1495,DSAD,12) [Thread 5384] Exiting CAvADConnection::GenerateLegacyExchangeDn [E_ADS_BAD_PATHNAME: ]

21:30:49:743 (AvDiagnostics_MC,1503,DSAD,10) [Thread 5384] GenerateLegacyExchangeDn failed in CAvADConnection::CreateDL: E_ADS_BAD_PATHNAME: .

21:30:49:742 (AvDiagnostics_MC,1495,DSAD,12) [Thread 5384] Exiting CAvADConnection::CreateDL [E_ADS_BAD_PATHNAME: ]

21:30:49:743 (AvDiagnostics_MC,1495,DSAD,1) [Thread 5384] Exiting CAvDirDistributionListObj::CreateInDirectory [E_ADS_BAD_PATHNAME: ]

21:30:49:742 (AvDiagnostics_MC,1493,DSAD,15) [Thread 5384] Entering CAvDSADConfig::get_DC

21:30:49:743 (AvDiagnostics_MC,1495,DSAD,15) [Thread 5384] Exiting CAvDSADConfig::get_DC [S_OK: The operation completed successfully. ]

21:30:49:742 (CiscoUnity_DSAD,1048,-1,-1) [Thread 5384] The Cisco Unity service that monitors Active Directory (AvDSAD) failed to create object.

Type: AVOBJECTTYPE_DISTLIST

Name: testsfh

Reason: E_ADS_BAD_PATHNAME: Domain Controller: ssfhms1.abcdcorp.com

Possible causes include: 1) Network connectivity to the Domain Controller. 2) Insufficient rights for The Cisco Unity service that monitors Active Directory (AvDSAD) account.

Ensure that The Cisco Unity service that monitors Active Directory (AvDSAD) can contact the Domain Controller and has sufficient rights to create objects. If the problem persists, enable all the micro traces for The Cisco Unity service that monitors Active Directory (AvDSAD) in the Unity Diagnostic Tool. Report the problem to Cisco TAC and include the diagnostic log. (null)

21:30:49:743 (AvDiagnostics_MC,1503,DSAD,19) [Thread 5384] Output Property List [Method] CAvDSAdminAD::Create(AVOBJECTTYPE_DISTLIST) [Prop Ids Log ID] 7617 [Prop Vals Log ID] 7618.

21:30:49:742 (AvDiagnostics_MC,1503,DSAD,19) [Thread 5384] IDLIST: [LogId] 7617 [NumElems] 7.

-------------------------------

tia

[gogasca]

Hi,

CN=First Storage Group CN=InformationStore CN=SSFHMS1 CN=Servers CN=ABCDSF CN=Administrative Groups CN=ABCDCorp CN=Microsoft Exchange CN=Services CN=Configuration DC=ABCDcorp DC=com) failed in CAvADConnection::GenerateLegacyExchangeDn : E_ADS_BAD_PATHNAME: .

Could you please confirm that this Mailbox store path do exists in Exchange?

CN=First Storage Group CN=InformationStore CN=SSFHMS1 CN=Servers CN=ABCDSF CN=Administrative Groups CN=ABCDCorp CN=Microsoft Exchange CN=Services CN=Configuration DC=ABCDcorp DC=com)

If you create an Universal Distribution Group in ADUC, Are you able to import it.

Have seen this and re-running MSCW (Message Store Configuration Wizard) works. (Do it after hours, since it restart Unity services)

Also check that DC|GC connectivity is good use DC/GC reconnect tool.

Let us know,

HTH

//G