Unity 4.0(5) - IP Fax Service 2.0.0(30) - ImageMaker Rendering Problems
Hi. I'm using the IP Fax service for outbound faxing using off-ramp on a Cisco VoIP Gateway. I can send .txt,.htm attachment and the rendering works ok. When I sent .pdf attachment rendering fails. I already installed the Acrobat Reader application on the Unity Server. Also I follow the whitepaper "Unity IP Fax Outbound Troubleshooting" and when I tried to manually do the rendering to test it out it fails with a "Document Conversion Failed on Job X. Reason: PrintTo command does not exist" pop up. Attached a print screen of the error. Also if I try testing the rendering from a DOS prompt using the PDFILCNV command under the imagemaker directory it works as expected and it creates the .tif file. Any ideas? I already reboot the unity server but the rendering problems still appears.. I also added the .pdf extension under unity tools depot 3rd party fax configuration tool for Cisco Unity Fax option.
Re: Unity 4.0(5) - IP Fax Service 2.0.0(30) - ImageMaker Renderi
Ok here is the solution. Install Acrobat version 5.0(5) on the Unity server! I was using Acrobat 9.x and it would not render. So I figured I'd use a version of Acrobat that was released around the same time period as ImangeMaker that ships with Unity!
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