We try to reset the subscriber phone password by going to unity admin page. subscriber --> phone password. It will prompt out a blank page which represent we can't reset the password after we key in a new password at -- password-- and --confirm password-- and save .
Please advise how to resolve this issue.
We are running cisco unity 4.0(4) with windows server 2000.
Is this happening for all subscribers or just one? If only one, I recommend deleting/readding into Unity. If this is occurring for multiple users, you may be hitting a bug ... I'll take a look on Cisco.com for your version. In the interim, you could try using Bulk Edit tool from Unity Tools Depot on the server, select just the one user with the needed password reset, and change that user.
I also know from working with 4.0(4) and earlier versions in the past is that weird things can happen if Unity doesn't have a good connection to its domain DC/GC. It wouldn't hurt to check your Unity server's Application event log to see if you are getting errors posted there when you attempt to update a subscriber.
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