We try to reset the subscriber phone password by going to unity admin page. subscriber --> phone password. It will prompt out a blank page which represent we can't reset the password after we key in a new password at -- password-- and --confirm password-- and save .
Please advise how to resolve this issue.
We are running cisco unity 4.0(4) with windows server 2000.
Is this happening for all subscribers or just one? If only one, I recommend deleting/readding into Unity. If this is occurring for multiple users, you may be hitting a bug ... I'll take a look on Cisco.com for your version. In the interim, you could try using Bulk Edit tool from Unity Tools Depot on the server, select just the one user with the needed password reset, and change that user.
I also know from working with 4.0(4) and earlier versions in the past is that weird things can happen if Unity doesn't have a good connection to its domain DC/GC. It wouldn't hurt to check your Unity server's Application event log to see if you are getting errors posted there when you attempt to update a subscriber.
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...