Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. If you'd prefer to explore, try our test area to get started. And see here for current known issues.

New Member

Unity 4.0 errors

Subject: Cisco Unity server Error event, CiscoUnity_AvLic[112] on UNITY

Event Type:        Error

Event Source:      CiscoUnity_AvLic

Event Category:    Run

Event ID:          112

Date:              2010/08/18

Time:              06:10:38

User:              N/A

Computer:          UNITY

Description:     

Unexpected result in CAvLic::QueryS. 0x80040e31 Timeout expired

I have researched this error and all referances point to initial installation and configuration for created of the DB

My question is would I do the same steps:

Complete these steps in order to solve the issue:

  1. This issue can happen if the ReportDB is not created. Check if the ReportDB is created and if it is not created, complete these steps:

    1. Delete ReportDb.mdf and ReportDb_log.ldf.

    2. From the command prompt, switch to the \Commserver\Reports\SQLScripts directory, and run the this in order to re-create the ReportDb

      osql -E -i ReportSQLCreate.SQL
  2. From SQL Enterprise Manager, verify that the new ReportDb is attached, and run the CUICA again.

Thanks in advance for your help

Rich

  • Unified Communications Applications
2 REPLIES

Re: Unity 4.0 errors

Rich,

This is indicative of an issue that might occur during installation of Unity 4.0.  Specifically, the procedure you listed is part of a troubleshooting procedure for when this error is thrown while running CUICA - Cisco Unity Installation and Configuration Assistant.  I'm not quite certain that the same circumstances would apply to a system that has been up and running for a while.  Can you confirm:

1) You are NOT installing Unity 4.0 (you'd be a bit behind the times, but it's possible I suppose)?

2) When did these errors first start occurring and have you noticed any issues with adding system components (subscribers, etc)?

3) Is the Report DB created or not?

Hailey

New Member

Re: Unity 4.0 errors

Hi David,

Thanks for your response!

No, this installation has been running for years now (yes, behind the times)

I will check with customer on the other 2 questions.

It happened this weekend out of no where, received 10 or so email notifications for this event.

Rich

284
Views
0
Helpful
2
Replies
This widget could not be displayed.