i need to configure a greeting message for the operator phone so that any outside caller when dials the Operator number( which is a DID number)first hears the message and then the operator phone should ring.
well Unity expected behavior is either go straight to the greeting and not ring the phone, or ring the phone first and if no one picks up the play the greeting.
If you want to play the greeting first then a workaround would have to be done and tested.
you might have two call handlers, the first play the go straight to the greeting in call transfer, greetings > play a recorded message and then the after greeting action go to a second call handler that is ring this extension or subscriber. set the greeting for the second call handler as blank if you do not want it to play again.
is this the opening greeting? or the operator? there is a difference cause opening greeting is the default. if you want a call to go to the operator you need to give the operator an optional extension and I would create a CTI route poite in CCM.
Rob might be right, he knows way more about ccm than I do.
which routing rules do you have set, forward or direct or both?
it sounds to me that Unity is confused between routing rules and call handlers. You know that routing rules were set up in Unity because of legacy PBXs. but call handlers were made to take place of routing rules.
can we start from what you want to happen see if we can help there. Rob, maybe you can help us out too.
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