Unity 4.0 message in email not on phone

[jerry.mcrae]

we are running ccm 4.0 and unity 4.0 and today i am getting complants that voice mails are going into the inbox but not on the phone and the red indicator light isnt coming on. we are running exchange 2003 also. here are the error messages im getting. event id 1032

EVT_MSG_MWI_FAILURE_DOH_LOAD

Turn on Doh diagnostics to troubleshoot.

my question is what is doh diag?

thanks in advance.

[Ginger Dillon]

Hi -

Are you by chance running 4.0(4)? There is an engineering special that references this error - http://www.ciscotaccc.com/voice/showcase?case=K21056963. You might check with TAC on this if you are at 4.0(4). Also the DOH diagnostics can be run from the Unity Diagnostic Tool in the Tools Depot. Here is a reference link for how to run and what areas reference the DOH in micro traces - http://www.cisco.com/en/US/customer/products/sw/voicesw/ps2237/prod_troubleshooting_guide_chapter09186a0080449d74.html

Ginger

[jerry.mcrae]

i am running Cisco Unity 4.0 Build 4.0(4) SR 1.

i'll give it a try - thanks.