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Unity 4.04 installation problem


Unity 4.0.4 with Win2K/Ex2K in VM-only deployment, all services on one box (HP DL380, platform overlay 2) and totally separated from customer existing AD.

Installation proceeds just fine, until it's time to connect the message store. I get the questions regarding Install-account password, the Unity-admin and what kind of store that will be integrated, once Exchange 2000 is selected as partner, the following error shows up;

"Failed getting default mailbox store from directory monitor"

Tempu.log shows the following;

2005-11-05T14:06:56 - IAvDSConfig::Get(AV_DIR_CONNECTOR_DEFAULT_MAILBOX_STORE) failed: 0x80040e14 (e:\views\cs_ue4.0.3.159\un_Doh2\UnityConfig\Setup\Ex2kSelectExchange.cpp 161)

2005-11-05T14:06:56 - Step:CFailedStep [IDD_FAILED] (e:\views\cs_ue4.0.3.159\un_Doh2\UnityConfig\Setup\ThisSetup.cpp 552)

Anyone with any good hints? All relevant logfiles to my knowledge has been checked for further information without any success. Services and AD/Exchange/SQL has been verified (it's possible to send mails, access the GAL and so on). SQL tables are somewhat populated but no accounts has shown up in the AD yet.

Since this is a new deployment, the system has been reinstalled a couple of times by now but the problem keeps reappearing.

Thanks in advance,

Best regards,


Cisco Employee

Re: Unity 4.04 installation problem

Open the UnityDB and check the Configuration Table. If it is empty, then you can try to run the UnityConfigurationData.sql

1. Run \Commserver\ConfigMgr.exe

2. On the new window that opens, click on the Advanced button. A warning message pops up -

click on 'Yes' to continue.

3. Once ConfigMgr opens up, Cick on Browse select \Commserver\Localize\DefaultConfiguration\ENU\UnityConfigurationDatabase.sql file.

4. Click on the Run Dabase Configuration Script radio button.

5. Click on 'Run'

6. Be entertained by the dancing armadillo and be patient. After it is done, check the Configuration Data table again.

7. You should be able to run the Message Store Configuration Wizard.

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