Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

Unity 4.05 and offbox Exchange freezes up occassionly

Hi,

Has anyone had issue with Unity 4.05 and offbox exchange where it works fine for a few days and once a week or so unity loses connection to exchange? Rebooting exchange server fixes issue, and at time of problem the exchange server is unresponsive and can't remote desktop into it and is very slow to respond locally on the server also. These problems only started to occur after upgrading unity from 4.03 to 4.05. Did not happen before w/4.03. No changes to exchange server.

Exchange is 2003 SP1, on a Windows 2003 server (no SP1).

When the issue happens, we get following in unity event log. There are more AvWM entries in log to during this time.

We have checked bug id CSCsb43902 regarding disabling second NICs, modems, and that has been checked.

Event Type: Warning

Event Source: CiscoUnity_ExchangeMonitor

Event Category: Run

Event ID: 1004

Date: 11/12/2005

Time: 7:45:23 PM

User: N/A

Computer: UNITY

Description:

Server EX005 currently off-line.

Event Type: Warning

Event Source: CiscoUnity_AvWM

Event Category: Info

Event ID: 29003

Date: 11/11/2005

Time: 5:34:53 PM

User: N/A

Computer: UNITY

Description:

EX005 has gone offline. (AvMsgStoreMonitorSvr:4628)

::RpcMgmtIsServerListening:1726

Event Type: Warning

Event Source: CiscoUnity_AvWM

Event Category: Error

Event ID: 29016

Date: 11/11/2005

Time: 5:25:13 PM

User: N/A

Computer: UNITY

Description:

Error accessing server:EX005.

::RpcMgmtEpEltInqBegin:1772.

Process: CsBMsgConnector

ProcessID: 4788

ThreadID: 4860

3 REPLIES

Re: Unity 4.05 and offbox Exchange freezes up occassionly

Hello -

Does this happen at a particular time, such as MWI resynchronization on the Unity server or some other event on the Exchange server (like backups?). I would check the event (all) logs on the Exchange server for the timeframe you have seeing the problem. Version 4.0(5) introduced broadcast messaging with a new userid and connector - listed in the bottom lines of your post. We have a slightly different environment, Unity/Exchange both running Windows 2003 SP1 and have not seen these types of messages. We have not implemented broadcast messaging. Our Unity servers are in the same subnets as their partner Exchange servers, this cleared up similar types of messages that occurred several versions ago. Our NICs are using teaming in adaptive/fault tolerant mode only.

Ginger

Cisco Employee

Re: Unity 4.05 and offbox Exchange freezes up occassionly

On the server console, use task manager to find out if a process is using the cpu causing slow response. Also check the memory.

My $10 is on a worm or virus.

New Member

Re: Unity 4.05 and offbox Exchange freezes up occassionly

Have you had a look at http://support.microsoft.com/kb/898060?

209
Views
0
Helpful
3
Replies