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Unity 4.1.1 - Alternate Greetings cannot be enabled through Cisco PCA

We are unable to enable the alternate greeting through the web-based Cisco PCA after upgrading to version 4.1.1.

The GUI reports that the new configuration has been saved, but it clears the "alternate extension" check box. We also are unable to save it by drilling into the alternate greeting itself (the place where you enable it until a future date/time).

I tested to see if the alternate greeting was actually being enabled (despite what the GUI reported) but the Standard Greeting plays.

Has anybody seen this one before? Is this a known bug?

Thank you,

- Tony -

3 REPLIES
New Member

Re: Unity 4.1.1 - Alternate Greetings cannot be enabled through

Tony

I just contacted TAC and they said it is a known bug:

CSCsb70362

PCA Alternate Greeting settings not saved when Enabled with no end date.

Joe

Cisco Employee

Re: Unity 4.1.1 - Alternate Greetings cannot be enabled through

Looks like you are running into defect CSCsb70362. Can you please confirm?

-Sridhar

New Member

Re: Unity 4.1.1 - Alternate Greetings cannot be enabled through

Yes Sridhar, thank you, CSCsb70362 describes the issue well.

It looks as if the status is "assigned" - bummer. I will advise my users to configure an end-date (or the TUI) when setting their alternate greeting.

- Tony -

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