Unity 4.1.3 with Exchange 2000 on same box. they receive messages via phone right away, however, the voicemail doesn't show up in outlook till 8 hours later. i noticed on the commserver log file that the timestamp is 8 hours ahead. the time on the unity/exchange server is correct. where is that log getting the time from?is this causing the 8 hour delay in outlook?
prolem was described wrong to me. once a week. random users will say they were suppose to have received a message but didn't get it till 8 hours later on their phone. they are on 4.04. what traces can i enable?
i noticed they had only 2 ports on 32 port system for dialout mwi and message notification. i increased it to 2 more.
In the reports section in the SA there's a "subscriber message activity report" that's normally the one you'd go to for something like this - you can see when messages are left, lamps are turned on (or the request to do so is sent anyway), when users check messages and such.
Some more details would be handy here since it sounds like maybe this is being passed through several parties before showing up here. If it's a case where the message is available but their lamp didn't go on, that's one class of problem. If it's a case where they call in and the message is not there for 8 hours then that's an entirely different class of problem (i.e. Exchange routing issues would loom large here).
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
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CUCM Database Replication is an area in which Cisco customers and
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involving TAC. This document discusses the bas...