Is it possible to have a call handler queue callers and have them wait until the next user is available for several phones/users which are configured to roll to this call handler when they are all busy? If not, is there a way to do something like this in Unity? Such as a mailbox rather than a call handler?
There really is no way to do queuing in Unity on any version. You could setup a CallHandler that would do a supervised transfer to an extension, if they dont answer, it would go back to the Unity CallHandler and replay. The caller would have to hit the option again to be transfered.
You could also do a supervised transfer to a hunt group pilot number, where a number of phones are logged into the hunt group or logged off.
If you want to queuing, you will need to use IPCC Express. It's actually free to use with 5 users with almost all version of CUCM. (comes in the box) You just need a MCS server to run it on. (nothing is really free right?)
You have reached the Cisco Logistics Support Center.. To Check Status of
your RMA, visit Product Returns & Replacements (RMA). Need help? Contact
us by Phone or Email. North Americas Phone: 1800 553 2447 Option 4
Email: firstname.lastname@example.org Europe Phone: +3...
The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...