05-12-2008 10:53 AM - edited 03-18-2019 08:55 PM
hi,
i configure a call handler for make voice menu. the option 6 it's retain for "if you know this extension dial now". It's work. I would like make a restrition. The people dial for may call handler was not able to dial 69xxx.
I try with call handler, i don't see anywhere where i can make this restriction. I try with subscriber and i configure class of Service with restrition table. it's dos not work. I can dial all number.
any Idea,
i use actually call manager 4.2.3 and unity 4.2.1
Alex
05-12-2008 01:21 PM
what restriction table was the one you changed??
there are several of them
HTH
javalenc
if this helps, please rate
05-12-2008 04:44 PM
first
i create a subscriber with Class of service,
In thsi class of service i configure restriction table outcalling and transfers.
my restriction outcalling was configured
with dial strings
*=no
69xxx = no
9xxx = no
the same configuration are aplly on transfers table
when i dial 65325 (my subscriber) i unlock the number 6. After i dial 69123 and the phone ring.
I don't know where a can make another restriction.
i want this call handler or subscriber not the wide system can not dial the extensoin start by 69xxx. Actually all my call handler or subscriber can dial everything
Alex
05-12-2008 06:03 PM
Hi Alex,
Caller System Transfer
You can modify the predefined restriction tables, and you can create up to 100 new ones. You can also add up to 100 dial strings to a table. New dial strings are automatically inserted into the restriction table as Dial String 0. Note that the order of the dial strings is very important because Cisco Unity sequentially compares a phone number to the call patterns in the restriction table, starting with Dial String 0. If a number matches more than one call pattern, the number is handled according to the first call pattern it matches.
From this excellent doc;
You would need a;
69xxx* (Deny) Pattern
Hope this helps!
Rob
05-13-2008 05:19 PM
sorry for my english, it's my second language i better in french
i make another test.
the only condition i can use restriction it's went i call directly the option caller System Transfers.
if i configure a subscriber or call handler with option 6 (all my extension start by 6) with call system transfers no restriction work.
but i check Lock this key to the action (don't wait for an additional keypress). i use the option caller system transfers. it's ok the restriction work
but i don't want this option because i now dial my number and after i dial number 1 for confirm
it's very strange, i configure caller system transfers on number 6 with uncheck lock this key and no restriction are apply.
Alex
05-15-2008 04:25 PM
i resolve my problem, it's what i want but the system don't make what i want.
I use i key with caller system transfers and i can use a restriction.
It's unity, it's built on this way
Alex
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