Cisco Support Community
Showing results for 
Search instead for 
Did you mean: 

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. If you'd prefer to explore, try our test area to get started. And see here for current known issues.

New Member

Unity 4.2 and call handler for voice menu


i configure a call handler for make voice menu. the option 6 it's retain for "if you know this extension dial now". It's work. I would like make a restrition. The people dial for may call handler was not able to dial 69xxx.

I try with call handler, i don't see anywhere where i can make this restriction. I try with subscriber and i configure class of Service with restrition table. it's dos not work. I can dial all number.

any Idea,

i use actually call manager 4.2.3 and unity 4.2.1


Cisco Employee

Re: Unity 4.2 and call handler for voice menu

what restriction table was the one you changed??

there are several of them



if this helps, please rate



if this helps, please rate
New Member

Re: Unity 4.2 and call handler for voice menu


i create a subscriber with Class of service,

In thsi class of service i configure restriction table outcalling and transfers.

my restriction outcalling was configured

with dial strings


69xxx = no

9xxx = no

the same configuration are aplly on transfers table

when i dial 65325 (my subscriber) i unlock the number 6. After i dial 69123 and the phone ring.

I don't know where a can make another restriction.

i want this call handler or subscriber not the wide system can not dial the extensoin start by 69xxx. Actually all my call handler or subscriber can dial everything


Hall of Fame Super Red

Re: Unity 4.2 and call handler for voice menu

Hi Alex,

Caller System Transfer

You can modify the predefined restriction tables, and you can create up to 100 new ones. You can also add up to 100 dial strings to a table. New dial strings are automatically inserted into the restriction table as Dial String 0. Note that the order of the dial strings is very important because Cisco Unity sequentially compares a phone number to the call patterns in the restriction table, starting with Dial String 0. If a number matches more than one call pattern, the number is handled according to the first call pattern it matches.

From this excellent doc;

You would need a;

69xxx* (Deny) Pattern

Hope this helps!


New Member

Re: Unity 4.2 and call handler for voice menu

sorry for my english, it's my second language i better in french

i make another test.

the only condition i can use restriction it's went i call directly the option caller System Transfers.

if i configure a subscriber or call handler with option 6 (all my extension start by 6) with call system transfers no restriction work.

but i check Lock this key to the action (don't wait for an additional keypress). i use the option caller system transfers. it's ok the restriction work

but i don't want this option because i now dial my number and after i dial number 1 for confirm

it's very strange, i configure caller system transfers on number 6 with uncheck lock this key and no restriction are apply.


New Member

Re: Unity 4.2 and call handler for voice menu

i resolve my problem, it's what i want but the system don't make what i want.

I use i key with caller system transfers and i can use a restriction.

It's unity, it's built on this way