Hi, I am having a issue where at random I enter digits in unity from an IP phone or a gateway and sometimes unity says "I did not recognise that as a valid entery." I looked into the port monitor and unity is getting the correct digits.
I was using 8.1 and looked on cisco's website and it said I needed 8.2 for CCM6.0
Went on my CallManager's plugin's page, downloaded the TSP from there. Installed it on my unity. Now the ports wont register. I then looked in the configuration of the TSP and it's not the same as before. Meaning there are 2. The 8.1 is still there and now there is a CiscoTSP001.tsp and if I try and configure this one it's different. I specified the ip address of my first node.
I would download directly from the CCO website for the TSP version. I would not trust what is on the CCM builds for plugins. Those TSPs are for something different anyways. (I think for Outlook pluggin, etc)
Download from CCO
install on Unity server (NOT TERMINAL SERVER, Console ONLY)
The problem doesn't always occur at the same time. Meaning, sometime I will call in(opening greeting), dial a 1 to get english call handler, then dial extention 10001. It will give me the error message. If I try it again, sometimes it works. Sometimes it takes multiple times for it to work. Rarely it does it from an IP phone as well. I initially though that the gateway wasn't passing the correct digits, but I checked on the port status monitor and it is. It collects all digits but doesn't act on them.
The problem occures when calling in a call handler and it also occures when we try to signin to retreive our messages.
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