Unity 4.2 Install in MCS-7845-I1-ECS2 error message

[SZU CHI CHEN]

dear all

when i install unity 4.2 in MCS-7845

some error message show up

can any one help me solve this issue

tks

error message

addunityrealm.exe

process id=0xaa8,thread id=0xab0

[Ginger Dillon]

Hi -

I found this bug referenced in the 4.2 release notes - http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsb57898"%20\o%20"

Even if this wasn't an upgrade for you, I would check in your services to see if the TOMCAT service is there. If it is not, you can attempt the work-around. Although I did not see this error, I did have one server that did not successfully install the TOMCAT service for 4.2(1). I worked with TAC and had to reinstall Unity on the server. Two other servers did not have this same problem.

Ginger

[SZU CHI CHEN]

hi

my error message screen

and tks

[SZU CHI CHEN]

tks

[Ginger Dillon]

Hi -

For your first error, I have seen this before on one of my servers during an upgrade. The problem was with the CD media. I needed to re-download the software from Cisco and recreate the CD. On the other error, did you check on the server to see if the TOMCAT service was created?

Ginger