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Unity 4.2 unable to transfer calls to internal numbers

Hey all,

when we call into the auto attendant and select a user to transfer to, it will start to ring but then goes direct to voice mail. I have been through the subscriber settings for multiple users and checked the transfer settings but it just won't call the internal numbers. I can set it to dial 9,XXX XXXX like it's coming from an outside line and it will transfer. Probably something simple but temporaliy stumped... using unity 4.2 and callmanager 4.1

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