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Unity 4.2 version 4.2(1) error when browsing User profile "dtdateNow"

Unity error.jpg

Hello,

I am running Cisco Unity 4.2 on a Microsoft server windows 2000 service pack 4.

When managing users accounts and specially the account menu, I receive and error from the browser either IE 6, IE 7 or Google Chrome: see above the print screen or below the error:

Error Type:
Microsoft VBScript runtime (0x800A000D)
Type mismatch: 'dtdateNow'
/Web/SA/BodyAsp/SubsActBody.asp, line 169


Browser Type:
Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 5.1; .NET CLR 1.0.3705; .NET CLR 1.1.4322; .NET CLR 2.0.50727; InfoPath.2; MS-RTC LM 8)

Page:
GET /Web/SA/BodyAsp/SubsActBody.asp?DirId=86c0c4e8bbd6f747851210f1b4fda6da

Do you already encountered this issue?

Thanks for your help,

JP

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1 ACCEPTED SOLUTION

Accepted Solutions
Cisco Employee

Re: Unity 4.2 version 4.2(1) error when browsing User profile "d

1. Go to: Tools Depot > Disagnostic Tools > Unity Diagnostic Tool


2. Click Configure Micro Traces


3. Bring up AvSaDbConn and check 2 - 15 and click ok and finish


4. Then click 'Start New Log Files'


5. Reproduce issue with Webpage

6. Go back to Unity diagnostic tool and click 'Gather Log Files'

7. Choose 'Select Logs'

8. Place check beside last AvCsMgr entry. Click Next and View Directory.


Look at the AvCsMgr log gathered and compare to the following bug: CSCsg13140

This was fixed in lastest Unity 4.2.1 ES 173 found on Cisco.com under software downloads:
Voice and Unified Communications  > Cisco Unity Version 4.2  > Unity System Software


If this matches what you find in trace this may be what you are running into.

2 REPLIES
Cisco Employee

Re: Unity 4.2 version 4.2(1) error when browsing User profile "d

1. Go to: Tools Depot > Disagnostic Tools > Unity Diagnostic Tool


2. Click Configure Micro Traces


3. Bring up AvSaDbConn and check 2 - 15 and click ok and finish


4. Then click 'Start New Log Files'


5. Reproduce issue with Webpage

6. Go back to Unity diagnostic tool and click 'Gather Log Files'

7. Choose 'Select Logs'

8. Place check beside last AvCsMgr entry. Click Next and View Directory.


Look at the AvCsMgr log gathered and compare to the following bug: CSCsg13140

This was fixed in lastest Unity 4.2.1 ES 173 found on Cisco.com under software downloads:
Voice and Unified Communications  > Cisco Unity Version 4.2  > Unity System Software


If this matches what you find in trace this may be what you are running into.

New Member

Re: Unity 4.2 version 4.2(1) error when browsing User profile "d

Hello Scott,

Many thanks for your reply, it seems to be the case my version is french....

Regards

JP

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