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Unity 4.2 with Exchange 2003

Had an issue where Unity stopped forwarding voicemails from external callers to the appropriate user's mailboxes but internal msgs were reaching mailboxes fine. For both, mwi was not working. After failing over to the secondary server & rebooting the primary, all the messages were delivered & mwi worked again. Any idea why this would happen & or how this can be monitored. Apparently no one was getting their external voicemails for around a week & I didn't know there was an issue until someone mentioned it.

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Cisco Employee

Re: Unity 4.2 with Exchange 2003

there must have been an issue with the unity_ account for that to happen, maybe not synching with DG,GC,AD, loss of STMP address, etc. Hard to tell without app log and maybe a trace

HTH

java

if this helps, please rate

HTH

java

if this helps, please rate

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