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Unity 4.21 and the sa web page

I am having an issue with not being able to see the Profile page as well as others. but not all. any thoughts

2 REPLIES

Re: Unity 4.21 and the sa web page

You might need to "kick" unity. Restart IIS or actually restart the server. But first, try use the SA page on a different computer or from the console directly. This will help you eliminate if it was the actual server or the workstation you are on.

Cisco Employee

Re: Unity 4.21 and the sa web page

I've seen this behavior when the password for the Unity mesg store account was changed. The settings for the Unity COM+ app may be out of sync. You can try updating the logon credentials for this with the following...

- Open Component Services from the Windows Administrative Tools

- Drill down into Component Services / Computers / My Computer / COM+ Applications / Cisco Unity

- Right click Cisco Unity and select Properties

- In the Properties window you should be able to update the password in the Identity tab

Regards,

Eric

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