Sorry for asking a non technical question on the forum guys but we have a 16 port 3.15 unity system and we are try to find the item code for upgrade to 4.21 - is it UNITY4x-SL16-VERUP ? Can't find it on Cisco anywhere. I can find UNITY40-SL16-VERUP is this the same is this what we order.TIA, Jeff
Contact Center users dial out/call customers from their computers via a desktop based application like Cisco Finesse Agent / CAD (Cisco Agent Desktop) application or any other 3rd party application.As per organizational process the requirement is ...
i want share with you my setup, how i configure TMS 15.6.0 with SQL 2012:
-first of all this deployment design in LAB just for practice, my deployment contain SQL and TMS in same server if you need to install TMS in another server yo...