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Community Member

Unity 4.21 Voice mail slow to respond

Hi,

We just moved our Unity server from stand alone environment to Unified Messaging

Current setup is:

1) Everything on 6513 switchseparted by VLANs

2) Exchange servers 2003 sp2 (QTY2)

3)GC and AD servers defined are local QTY(2)

4) Here is current config

GUSI Version=1.0.32

Unity Install Information:

Unity server name = XXXXXXXXXX

Unity version = 4.2(1.0)

Patches installed:=CU4.2(1)_ES108, CU4.2(1)_ES84

Logging diagnostics and data files to= d:\CommServer\Logs\

Total capacity (megs)= 32211.76

Megs free= 15137.91

% free space= 46.99

UMR repository location= d:\CommServer\UnityMTA\

Total capacity (megs)= 32211.76

Megs free= 15137.91

% free space= 46.99

Cisco Unity TSP version = 8.2(1)

CSAgent Version = 4.5.1.639

CSA Agent BaseDir = C:\Program Files\Cisco Systems\CSAgent

CSAgent LogDir = C:\Program Files\Cisco Systems\CSAgent\log

CSAgent OEM = Cisco Systems

CSAgent Standalone = 1

Unity CSA Policy = 2.0.3

Switch 1 = Cisco CallManager, ID=0

Ports configured = 32

Default recording codec = 8K Mu-Law

TUI Languages loaded = ENU

Default TUI Language = ENU

GUI Languages loaded = ENU

Default GUI Language = ENU

Default TTS Language = ENU

TTS Default Engine =

Standard Unity conversation in use

Environment Information:

Back end is Exchange 2000 or 2003

Partner Exchange Server = XXXXXX

Unity domain = NA

Global Catalog Server=unidc1.na.XXXX

Domain Controllers=fr.ipsos: frdc1.fr.XXXXX, na.XXXX: unidc1.na.XXXX, ipsos: dc3.XXXX, eu.XXXX: eudc13.eu.XXXX

Exchange version = Exchange 2003 build 6944C:\WINDOWS\system32\EMSMDB32.dll - build 6.5.7638.2

SQL Version = Microsoft SQL Server 2000 - 8.00.2187: unknown SP

Windows version = 5.2 Build 3790: Service Pack 1

Outlook is not installed on the local server

Directory Information

Total Subscribers in network = 358

Total full subscribers homed on the local message store (if any) = 2

Total full subscribers assigned to the local Unity server = 358

Total network (contact) subscribers homed locally = 0

Total call handlers on local box = 10

Total delivery locations homed locally = 0

Total Unity servers in the same dialing domain (including local server) = 0

Total Unity servers seen in directory (including local server)= 1

Licensing Information:

LicLanguagesMax=2

LicMaxMsgRecLenIsLicensed=1

LicRealspeakSessionsMax=1

LicSecondaryServerIsLicensed=1

LicSubscribersMax=620

LicUMSubscribersMax=670

LicVoicePortsMax=32

AvLicUtilizationSecondaryServer=0

AvLicUtilizationSubscribers=358

AvLicUtilizationVMISubscribers=0

IP Config Info

Windows IP Configuration

Host Name . . . . . . . . . . . . : XXXXX-UNTY1

Primary Dns Suffix . . . . . . . : na.XXXX

Node Type . . . . . . . . . . . . : Unknown

IP Routing Enabled. . . . . . . . : No

WINS Proxy Enabled. . . . . . . . : No

DNS Suffix Search List. . . . . . : na.XXXXX

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . :

Description . . . . . . . . . . . : BCM5703 Gigabit Ethernet

Physical Address. . . . . . . . . : 00-0B-CD-68-4E-33

DHCP Enabled. . . . . . . . . . . : No

IP Address. . . . . . . . . . . . : XXXXXXXXXXXX

Subnet Mask . . . . . . . . . . . : XXXXXXXXXXXXXXXX

Default Gateway . . . . . . . . . : XXXXXXXXXXXXXXX

DNS Servers . . . . . . . . . . . : XXXXXXXXXXXXXX

5)Problem occurs with people with large mailboxes and small (1 GB to 28 MB)

6)Problem show up after a user has entered their password and hit #....there can be lag of 5-10-30 seconds

I have run out idea's.

When ran not integrated with Exchange and AD we did not see these problems.

Any body have a solution or have this problem in the past?

Thanks in Advance for any help.

Raj

4)

4 REPLIES
Silver

Re: Unity 4.21 Voice mail slow to respond

Hi,

I totally understand your problem. The issue here is not Unity it is Exchange and indexing.

When you log in and hit #, the AvNotifier makes a MAPI call to the exchange server and then the exchange server indexes then inbox of the subscriber to see if there are any changes. If there are, Exchange then reports back to Unity the changes. So Unity is just waiting. The larger the inbox the longer the wait.

That is not all. If a large inbox subscriber logs on and is indexing first, then another smaller inbox subscriber tries to log on, he will have to wait just as long.

Cisco is working on this issue, however reducing the size of the inboxes is really the only way. ES84 I know was made for this issue, however has issues. I have a TAC case open for ES84.

rlp

Silver

Re: Unity 4.21 Voice mail slow to respond

Enforce mailbox size limits on all subscribers.

rlp

Community Member

Re: Unity 4.21 Voice mail slow to respond

Thanks, For the explanation.

Please let me know if you get a resolution.

I too have TAC case open and I am waiting to hear back from our server team. Cisco wants us to run Best Practices utility on Exchange.

Raj

Silver

Re: Unity 4.21 Voice mail slow to respond

and the main one is going to be to recuce the size of the inboxes.

rlp

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