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Unity 4.x and Callhandler question

a main CH is in place during working hours which allows caller input.

during closed greeting, callers are still able to hit options even though greeting doesnt tell them to. problem is i cant uncheck "allow caller input" because they should be able to hit certain options but not others. is there a workaround for this?


Re: Unity 4.x and Callhandler question

You would need to create a different call handler for this. There is no time of day caller input for each callhandler.

From CallManager, create a time of day routing for each number. When each number hits Unity, you can associate this number to the CH. (then customize your caller input for night and day)

Cisco Employee

Re: Unity 4.x and Callhandler question

Of course you can also do this with just call handlers and not creating a CM routing rule. Just setup your call handler entry point with a day/night schedule, set the standard (day) and off hours (night) greetings to blank and have the after greeting actions go to two different call handlers that have different user input key options on them as you wish.

Re: Unity 4.x and Callhandler question

Ahh.. the blank rule... I always forget the opening greeting is blank or default. With two schedules that makes it easier than CM routing.


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