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Community Member

Unity 4.xx outbound calls

Hi.

i have a problem, i don't know if it's stupid or not, maybe you can help me.

I tried to configure for the subscriber a "costume key map" so they would be able to dial to the calling number directly from the mailbox (PSTN caller). But that function does not work. The system says: "Invalid selection". This features only works for subscribers but not for an outside caller. What could be the problem, can anyone help me?????

Thanks,

JOGO

2 REPLIES
Cisco Employee

Re: Unity 4.xx outbound calls

custom key maps are for subscribers, that's why it does not work for outside callers.

you can read the help and watch the video so you understand how this works

http://www.ciscounitytools.com/App_CustomKeymap.htm

HTH

javalenc

if this helps, please rate

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
Community Member

Re: Unity 4.xx outbound calls

Yes what i did was for the subscribers. When they access the mailbox if there is a message from a PSTN caller, then there should be an option to call that number (dial the caller id string. Tried to configure but that option is not available.

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