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Community Member

Unity 404sr1 install fails

I have a clean working install of UM 404. I want to add sr1 but the install is failing half way through. Checked the logs and it says trying with Unity stopped, Did this still no joy.

Any ideas / suggestions ?

2 REPLIES
Cisco Employee

Re: Unity 404sr1 install fails

Looks like you are running into a known issue - CSCeg60853.

Here is the release-note, try the workaround in here. If this doesn't work, you should escalate to TAC and reference this defect number so they can get you a software fix.

Symptom:

Running Unity 4.0.4 SR1 installation wizard fails with a generic message to

look in the :\CommServer\logs folder.

E:\views\bldr7_unitybld_ssview\un_Tools\HotFix\SRWizard\src\WizUpdate.cpp 482

2004-12-16 08:59:39 Information MiuSipLineSvr.dll

E:\views\bldr7_unitybld_ssview\un_Tools\HotFix\SRWizard\src\WizUpdate.cpp 186

2004-12-16 08:59:39 Error The above file could not be opened for read access.

E:\views\bldr7_unitybld_ssview\un_Tools\HotFix\SRWizard\src\WizUpdate.cpp 187

2004-12-16 08:59:39 Information Try applying the Service Release while Cisco

software is not running.

E:\views\bldr7_unitybld_ssview\un_Tools\HotFix\SRWizard\src\WizUpdate.cpp 188

2004-12-16 08:59:39 Error The update worker thread returned exit code: -1

E:\views\bldr7_unitybld_ssview\un_Tools\HotFix\SRWizard\src\WizUpdate.cpp 115

2004-12-16 09:00:55 Error Could not update your Cisco Unity server. Review the

log file: d:\CommServer\logs

Workaround:

At some sites, altering the Windows PATH environment variable has worked

around the issue. For instance, if the PATH appears as...

%systemroot%\system32;%systemroot%;%systemroot%\system32\wbem;c:\program

files\microsoft sql server\80\tools\binn;%systemroot%

\lhsp;d:\commserver\cscoserv\java2sdk\bin;d:\commserver\cscoserv\tomcat\bin;d:\

lotus\notes;C:\Program Files\Symantec\pcAnywhere\;D:\Lotus\Notes;%SystemRoot%

\LHSP;d:\CommServer\cscoserv\Java2SDK\bin;d:\CommServer\Components;d:\Co

mmServe

r\cscoserv\Tomcat\bin

...change the PATH so that the "\CommServer\Components" portion is at the end

of the statement. For instance...

%systemroot%\system32;%systemroot%;%systemroot%\system32\wbem;c:\program

files\microsoft sql server\80\tools\binn;%systemroot%

\lhsp;d:\commserver\cscoserv\java2sdk\bin;d:\commserver\cscoserv\tomcat\bin;d:\

lotus\notes;C:\Program Files\Symantec\pcAnywhere\;D:\Lotus\Notes;%SystemRoot%

\LHSP;d:\CommServer\cscoserv\Java2SDK\bin;d:\CommServer\cscoserv\Tomcat\bin;d:\

CommServer\Components;

To get to the path statement:

Right Click My computer | Properties | Advanced | Environment Variables | Under

system variables find Path and select it | Click on Edit and move the

:\CommServer\Components from the middle of the path to the end | Click

on OK.

Community Member

Re: Unity 404sr1 install fails

Michael

That looks like my problem, thanks very much.

Rgds

Steve

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