A customer is running Unified Unity 5 with Exchange 2003, CM 6.1.
What happened was that they said they were not receiving voicemails either MWI or email. I checked the Unity logs and Unity lost the MAPI connection of their DC server. I could see in the logs where a person tried to leave a voicemail but it would say "recipient lacked an email box" when the person finished leaving.
I checked the UnityMTA failed folder and it was empty. So I ran the Message Store wizard and it synced back up with their exchange server. The problem is is that those messages from when it broke to now are gone. I had them try logging into OWA with unityadmin and unityinstall, but those accounts do not have email rights. I did a search for .wav on the Unity server and did not see any voicemails.
You might look in the Example Administrator's inbox, where unaddressed messages go. Also check the base UnityMTA folder as well, not just the Failed folder. If you see messages in the UnityMTA folder, restart the AvUMRSyncSvr service on the Unity server (doing so does not impact voicemail functionality).
Are you able to run a trace and check what email address it is being sent to. I recently had a major issue with legacy email accounts, that prevented vmail going to the correct mailbox but it is not retained in the MTA folder. This was caused by a previous migration from an Exchange 5.5 which had the info retained.
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...
If you have 2 ISR routers, one acting as Failover, do we need to have both the same number of SRST licenses on the 2 routers?
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