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Community Member

Unity 5.0 - Call handler with DID

Dear sir ,

I have three location A ,B and C , we are using cisco unity 5.0 and callmanager in central site (site C) as a centralized model .remaing two remote locations are connected on central site. In (remote site A) we have FXO and in Remote location B we have DID. we are using AA of unity with call handler .In remote location A with FXo when any incoming call land we can hear welcome greeting than it ask us press 1# for English and Press 2 # for Arabic ,when i press 1# i can listen english greeting when i press 2# I can listen arabic.But now my problem is that if I configure same unity call handler /greetings with my Remote location B with DID it gives me only inital greeting.when i press 1# or press 2# nothing happines with DID.i cannot listen englis or arabic greetings. but only initial greeting runs when call lands.

Appreciate your help regarding this matter.

3 REPLIES
Cisco Employee

Re: Unity 5.0 - Call handler with DID

Configure the appropriate call routing rules depending on how you reach Unity (direct or forwarded) to reach the call handler you desire

HTH

java

if this helps, please rate

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
Community Member

Re: Unity 5.0 - Call handler with DID

Dear Sir,

As I mention in my last email I have tested a lot of thing now I found one result I have centrial CCM 4.3 and certilized unity in my centrial site and I have four PRIs with DID's. two of the PRI's are terminated in centrial site router and 2 are terminated in DR site router when ever I am trying to use auto attented on certrial site DID's which are terminated in centrial site router where is my CCM its is working fine but when ever I am trying to use auto attented on DR site DID's which are terminated in DR site router its give me same problem which I have mention in my last email my configuration in unity is fine because is start working when I use centrial site DID kindly help me I will be really thankful to you.only initail greetings work in DR sites

I m also attached both router configuration as well I m using MGCP for PRI.

Community Member

Re: Unity 5.0 - Call handler with DID

Dear Sir,

As I mention in my last email I have tested a lot of thing now I found one result I have centrial CCM 4.3 and certilized unity in my centrial site and I have four PRIs with DID's. two of the PRI's are terminated in centrial site router and 2 are terminated in DR site router when ever I am trying to use auto attented on certrial site DID's which are terminated in centrial site router where is my CCM its is working fine but when ever I am trying to use auto attented on DR site DID's which are terminated in DR site router its give me same problem which I have mention in my last email my configuration in unity is fine because is start working when I use centrial site DID kindly help me I will be really thankful to you. only inital greetings work on DR sites

I m also attached both router configuration as well I m using MGCP for PRI.

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