09-10-2009 06:52 AM - edited 03-18-2019 11:40 PM
Hello All,
I changed a user's 7942 IP phone another 7942 phone. I then remove the other name in call manager and typed in the current users name. I then went into the Unity System and now need to modify the subscriber info and reset the password. Everything seems like it is Grayed OUT. How do I remove the old user's info and enter the new user's info? Thanks.
09-10-2009 07:32 AM
The Unity subscriber is tied to an Active Directory user. You can change the name in AD and it will show up in Unity.
Hope this helps.
Brandon
09-10-2009 09:08 AM
I understand but this is the problem. The user already has an account in AD which is tied to another EXT. If I change the name in AD there will be a duplicate name because of this. I hope I a understand you right. Is there a special tab in AD I need to look for to do this.?
09-10-2009 08:23 AM
So, sounds like you need to delete the Unity accounts and reimport from AD using the proper extensions.
Brandon
09-10-2009 09:19 AM
I read that in a book but thought there was an easier way to do it. Yes you are talking about the Bulk import tool. I can't beleive there is not a modify button or something. Weird! Also how do I reset password for Unity that are tied to AD?
09-10-2009 09:27 AM
You wouldn't need to use Bullk Import in this case. Just delete the 2 subscriber accounts using the Unity web admin. Then add a new subscriber and choose "Import existing Exchange user". If you want to reset the voicemail box password, you can go to Subscribers > Phone Password in Unity admin.
Brandon
09-10-2009 09:30 AM
Got you. Thanks.
09-10-2009 09:30 AM
is the password grayed out??
09-10-2009 09:31 AM
I don't think the password is gray out. Let me check.
09-10-2009 09:36 AM
No it is not grayed out so I should be able to reset there in Unity right.
09-10-2009 09:40 AM
correct
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