Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

Unity 5.0 silent time between prompts and messages?

Hi, everyone

     I have an integrated 5.0 custer Unity CUCM 5.1.3, when the user goes to your voicemail, the experience a lot of silent time between voicemail prompts an playback of messages lef on the voicemail box. Appreciate any help.

Best Regards

Everyone's tags (1)
3 REPLIES
Cisco Employee

Re: Unity 5.0 silent time between prompts and messages?

Look at CPU utilization for the prompts and make sure Exchange is also not having problems for the messages.

The prompts are on Unity but the actual messages are in Exchange, so you need to make sure both servers are running smoothly

HTH

java

If this helps, please rate

www.cisco.com/go/pdihelpdesk

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
New Member

Re: Unity 5.0 silent time between prompts and messages?

Check here:

Start---Programs--unity--edit switch utility

Then go to edit and incoming calls and look at your delay before opening. Adjust if necessary

Cisco Employee

Re: Unity 5.0 silent time between prompts and messages?

Is the problem happens after entering the password?

You might have MAPI delay from Exchange.

Do you have any ES applied to 5.0?  Make sure you apply the latest ES and see

if there's any delay in the MAPI session in the event application log.

452
Views
0
Helpful
3
Replies