I recently uopgraded my CUCM to 7.1.3 . every thing is working fine with my Unity. Users get notifications, listen to meassages and delete as usual. Problem is new accounts I setup can not log in! User gets message "Invalid User ID or Password". I have logged onto Unity and manually chnaged the passord with no luck. Any thoughts... could this be related to CUCm 7.1.3? Thoughts are appreciated!
Can you clarify your version of Unity you are running. Are you running Unity 5.0.2 or some version of Unity Connection?
If you are running Unity then I might suggest going to Tools Depot > Switch Integration Tools > Call Viewer and make sure the extention for the voicemail box your are forwarding to shows proper when the call is forwarded from Callmanager.
We want to make sure you are getting placed in the proper voicemail box.
Also you might run Port Status Monitor so you can watch the process of you connecting to the voicemail box.
If you press * to go to sign-in and enter the mailbox extension and then password does this function properly or do you still receive an error message?
Thanks for the help folks. This absolutely had nothing to do with CUCM. But after doing more troubleshooting and rebooting the unity a couple more times the problem cleared. I know that is not the definitive resolution we like but it is... what it is! Thanks again for your help.
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The short answer is that you don't.... That isn't entirely true while at
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Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...