09-08-2010 01:14 AM - edited 03-19-2019 01:32 AM
HI All,
I have an issue with unity 5. Partner server is 2003 and they have added a new 2007 server to the cluster, ran the permissions wizard and all success. However the server is offline and all mails collect in the MTA folder. Is there a step we have missed out to bring this online with Unity. We have got this out of the permissions wizard report
"Cisco Unity Directory service Account: xxx\UnityDirSvc . This account must be granted Microsoft Exchange Administrator Rights. Click here for detailed instructions.
UnityDirSvc has no permissions in the new exchange 2007 environment."
Do we need to redelegate the permissions as we have added a new server through the 2003 exchange tools???
Thanks in advance
Dave
09-08-2010 06:16 AM
Hello,
The main thing we need to make sure of is that you are running Unity 5.0 with ES 75 or later.
ES 75 is required to support Microsoft Exchange 2007.
Thanks,
Scott Hills
Cisco TAC
09-08-2010 06:21 AM
Hi Scott,
Thanks for that. What is the easiest way to check. ?
Dave
09-08-2010 06:26 AM
If you go to Tools Depot > Reporting Tools > Gather Unity System Info. Double-Click this and app will launch. Here you will see a section like below:
Unity Install Information:
Unity server name = UNITY702
Unity version = 7.0(2.0)
Patches installed:=CU7.0(2)_ES21, CU7.0(2)_ES35
You should see it report something with ES 75 or later.
Thanks,
Scott
09-08-2010 06:27 AM
Thanks will do that
Dave
09-09-2010 05:49 AM
Hi Scott,
This is what i received in the UnitySystemInfo.txt
Unity Version = 5.0(1.0)
No Patches Installed.
Could this be the issue then.
Thanks
09-09-2010 06:38 AM
Hello,
Based on the requirement that is at the very least part of your issue.
I checked Cisco.com and ES 86 is available for download.
Since our patches are cumulative that should address the issue I speak of.
Here is a link that should take you to the location:
http://tools.cisco.com/squish/5BB980
Thanks,
Scott
09-09-2010 07:11 AM
Thanks again Scott, I will get that arranged and hopefully kill this one off.
09-09-2010 07:19 AM
I'm also going to clarify one other thing.
The System Requirements guide does not state this is required for 2007 to be supported:
http://www.cisco.com/en/US/partner/docs/voice_ip_comm/unity/5x/roadmap/5xcudg.html
However the ES Readme does state:
This document contains information on installing software, new and changed support, new and changed functionality, and resolved defects for Cisco Unity5.0(1).
Applying this engineering special allows Cisco Unity to support:
------
We have an issues with message store reporting offline with Exchange 2007. And there have been different bugs to address such as CSCsx59710.
And the following recommendation has been made:
Thanks,
Scott
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