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Community Member

Unity 5 Message Monitor 7 second silence

Hi all.

I currently have Unity 501 and CUCM 6 running and whenever Message Monitor is enabled there is a 7 second pause between Unity answering the call and the caller hearing the Unity user greeeting. If Message Monitor is disabled there is no noticable delay (less than a second). Anyone been able to fix this ??

3 REPLIES
Community Member

Re: Unity 5 Message Monitor 7 second silence

We are having the same issue. Had not tied it to message monitor though. We are on CUCM 5.1

Cisco Employee

Re: Unity 5 Message Monitor 7 second silence

See the following defect, doesn't seem to be a workaround but opening a Service Request and having TAC attach your case to the defect would be suggested.

Message Monitor: When configured delay in hearing greeting.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsi80906&Submit=Search

Community Member

Re: Unity 5 Message Monitor 7 second silence

Does anyone know, has there been any further news about a permanent fix for this ?

The last information we got was to upgrade to 5.0(1.0)ES35, this didn't fix the problem but did reduce the delay to 3 seconds from the original 6 -7 seconds.

Even at 3 seconds it makes this feature next to useless.

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