I get this error often when the AD admin in our company deletes a user out of AD and Exchange before I delete them out of Unity.
Or sometimes it is also the other way around.
In our company, Unity does not create or delete AD or exchange account or mailboxes.
That is why you get that error probably
Event Type: Error
Event Source: CiscoUnity_MALEx
Event Category: Error
Event ID: 30020
An attempt to create a search-result folder for account cn=robmcdonald,cn=Recipients,ou=First Administrative Group,o=Flood Data Services has failed. The MAPI subsystem returned the following error: 80040115.
This is typically an indication of configuration issues with Unity, Exchange, or the MAPI subsystem.
To add to what Randy has already suggested, you might also check the inheritance on the Security tab of the user account in question. Make sure inheritance is checked and is in an OU that receives the permissions that are applied when the Unity Permissions wizard is run. I also found this doc - http://www.ciscosystems.com/en/US/products/sw/voicesw/ps2237/products_tech_note09186a00800949dc.shtml which may not apply to your Unity version. This is for problems with Unity greater than a single user, but thought I would include for your reference.
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