01-04-2011 06:31 AM - edited 03-19-2019 02:09 AM
Hi all,
Was wondering if some one could lend a hand. We have a recorded greeting right now for one of our Auto Attendants that point to 4 extensions everything works fine the only problem is 1 of those people no longer work here so instead of modifying the recorded message I was wondering if there is a way to use the system as the source instead of the recording. If I look at the system definition it says it uses a prerecorded message along with the subscriber name. I am new to the voice side of cisco and was hoping someone could help me get through the steps on this one. Any help is appreciated.
Solved! Go to Solution.
01-04-2011 07:21 AM
Hi,
The system greeting is designed to play "Sorry,
Hope that helps,
Brad
01-04-2011 07:35 AM
Hi jwils,
I really think that Brad is most correct here (+5 Brad!)
If the AA is listing a person/extension that no longer works at the
company, then you will want to change the Greeting eventually. Have a look
at how this can be done quite easily. This way you'll be ready for next time as well.
Changing Call Handler Greetings through the TUI with Unity 4.0
http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_tech_note09186a00801543ef.shtml
There is also this excellent info from Brandon
https://supportforums.cisco.com/message/1204077#1204077
Cheers!
Rob
01-04-2011 07:21 AM
Hi,
The system greeting is designed to play "Sorry,
Hope that helps,
Brad
01-04-2011 07:35 AM
Hi jwils,
I really think that Brad is most correct here (+5 Brad!)
If the AA is listing a person/extension that no longer works at the
company, then you will want to change the Greeting eventually. Have a look
at how this can be done quite easily. This way you'll be ready for next time as well.
Changing Call Handler Greetings through the TUI with Unity 4.0
http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_tech_note09186a00801543ef.shtml
There is also this excellent info from Brandon
https://supportforums.cisco.com/message/1204077#1204077
Cheers!
Rob
01-04-2011 10:22 AM
Thanks guys for the replies i will look into the links you posted.
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