Unity 7.0 error : E_AV_DC_DOMAIN_NEEDS_RESYNC

[Kapil Atrish]

Hello everyone,

I've a client running Standalone Unity Server 7.0 Build 7.0(2).

AD: 2008

Exchange: 2007

Client deleted the EA_Admin account and restored it back. Since then, they are not able to add/delete any subscriber. Following message is populated on the SA web page when trying to add a subscriber.

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An Unrecognized error 0x8004480E has occurred.

E_AV_DC_DOMAIN_NEEDS_RESYNC

The new subscriber was not successfully added.

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Unity services are all started, voice-mails are working fine. DC/GC connectivity tests are successfull. No errors in event viewer.

I saw this post advising me to make registry changes and run the message store configuration wizard.

http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_tech_note09186a0080b12914.shtml

Can anyone validate it, or has any other recommendations for me?

thanks,

Kapil

[Gajanan Pande]

Kapil,

I researched through TAC case database & I'd suggest you to open a TAC case as the remedies mentioned at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_tech_note09186a0080b12914.shtml were just not enough in several customer cases. They also needed a patch from Microsoft as AD 2008 is involved.

There are several reasons for this issue. Please identify the right one with help of Cisco TAC.

GP.

Pls rate helpful posts !!

[Kapil Atrish]

Hello all,

I contacted TAC on this. Anyone else looking for the resolution:

Advised to apply patch on all 2008 R2 DCs and reboot them as per microsoft kb article 977180.
The same information could also be found from
http://www.cisco.com/en/US/docs/voice_ip_comm/unity/7x/requirements/7xcusysreq.html

Thanks,

Kapil

[Gajanan Pande]

Sounds good Kapil.

GP.

Pls rate the post if the guidance was helpful !!