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Unity 7.02 maximum message length only 30 secs

Unity 7.02 maximum message length is approx 30 secs regardless of the settings in sys admin.

Has anyone encountered this issue?

1 ACCEPTED SOLUTION

Accepted Solutions
Hall of Fame Super Red

Re: Unity 7.02 maximum message length only 30 secs

Hi Peter,

It sounds like you may be running a Demo License;

Limits on a Cisco Unity Demonstration System

Depending on the type of license file you use-Default License File or Time-Limited License File-the Cisco Unity demonstration system will have the limits listed below.

Default License File

•10 languages

•2 RealSpeak text-to-speech (TTS) sessions

•10 mailboxes for one of the following subscriber types:

-Unified Messaging (UM) subscribers

-Voice Messaging (VM) subscribers

•10 Cisco Unity Inbox subscribers

•2 voice ports

•2 voice-recognition sessions

•30-second limit for messages

•The ability to integrate with any supported phone system

Time-Limited License File

The time-limited license enables either Unified Messaging (UM) or Voice Messaging (VM) with the following limitations:

•UM feature package

-50 UM subscribers with 16 sessions

-2 RealSpeak text-to-speech (TTS) sessions

-2 languages

-AMIS

-16 voice ports

-2 voice-recognition sessions

•VM feature package

-50 VM subscribers with 16 sessions

-2 RealSpeak text-to-speech (TTS) sessions

-2 languages

-25 Cisco Unity Inbox users

-16 voice ports

-2 voice-recognition sessions

The time-limited license includes the following additional limitations:

•Time limit (after which Cisco Unity stops handling calls)

-60 days

-90 days

•Only one license file on the Cisco Unity server is permitted

•Non-renewable

•Locked to the specific MAC address of the network interface card (NIC) on the Cisco Unity server

•The ability to integrate with any supported phone system

http://www.cisco.com/en/US/docs/voice_ip_comm/unity/7x/release/notes/702curelnotes.html#wp49973

Hope this helps!

Rob

6 REPLIES
Hall of Fame Super Red

Re: Unity 7.02 maximum message length only 30 secs

Hi Peter,

It sounds like you may be running a Demo License;

Limits on a Cisco Unity Demonstration System

Depending on the type of license file you use-Default License File or Time-Limited License File-the Cisco Unity demonstration system will have the limits listed below.

Default License File

•10 languages

•2 RealSpeak text-to-speech (TTS) sessions

•10 mailboxes for one of the following subscriber types:

-Unified Messaging (UM) subscribers

-Voice Messaging (VM) subscribers

•10 Cisco Unity Inbox subscribers

•2 voice ports

•2 voice-recognition sessions

•30-second limit for messages

•The ability to integrate with any supported phone system

Time-Limited License File

The time-limited license enables either Unified Messaging (UM) or Voice Messaging (VM) with the following limitations:

•UM feature package

-50 UM subscribers with 16 sessions

-2 RealSpeak text-to-speech (TTS) sessions

-2 languages

-AMIS

-16 voice ports

-2 voice-recognition sessions

•VM feature package

-50 VM subscribers with 16 sessions

-2 RealSpeak text-to-speech (TTS) sessions

-2 languages

-25 Cisco Unity Inbox users

-16 voice ports

-2 voice-recognition sessions

The time-limited license includes the following additional limitations:

•Time limit (after which Cisco Unity stops handling calls)

-60 days

-90 days

•Only one license file on the Cisco Unity server is permitted

•Non-renewable

•Locked to the specific MAC address of the network interface card (NIC) on the Cisco Unity server

•The ability to integrate with any supported phone system

http://www.cisco.com/en/US/docs/voice_ip_comm/unity/7x/release/notes/702curelnotes.html#wp49973

Hope this helps!

Rob

Community Member

Re: Unity 7.02 maximum message length only 30 secs

It's not a demo license but have noticed that full message length is not licensed. Let me follow up with our cisco rep.

Thx Rob.

Silver

Re: Unity 7.02 maximum message length only 30 secs

We had the same issue, although with Unity 4.0(4). If you open the License info viewer under the Tools Depot, check if you have the "Message Recording full length" license, if not you need to request a new license from Cisco.

Hall of Fame Super Red

Re: Unity 7.02 maximum message length only 30 secs

Hi Peter,

You are most welcome :) Nice job finding this detail in your license.

Take care,

Rob

Community Member

Re: Unity 7.02 maximum message length only 30 secs

Does anyone know the part number for the maximum message length license feature? Is it a seamless upgrade from the NFR demo license?

Thanks,

Ed

Community Member

Re: Unity 7.02 maximum message length only 30 secs

Hi,

Does anyone know what part number for the "LicMaxRecLenIsLicensed" to order? It seems not included in the PUT.

We opened a TAC case as well as inquired from cisco licensing team however they could not provide the product part number to order. TAC and licensing is saying that "LicMaxRecLenIsLicensed"" it is not included on the UNITY7-K9 license that we purchased. They could not even provide  us a cco document saying that it is not included.

Thanks,

Jeff

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