I have a Unity 7 server that when the AvScavengerSrv runs, i.e. every 30 mins the server CPU and disk I/O take a big hit. I have not been able to find any real information on the service other than it take call records and inserts them into the call logging database for reporting and that it runs every 30 mins.
The reason I am looking at this process is that, we are seeing problems at times of calls hearing the system prompts either very slowly, or with broken speach. I have not been able to confirm that is only occurs when this process is running, but problem is only happening for 5-10 mins, which from looking through performace trace files the AVScavengerSrv process only ever runs for this amount of time.
Any one have any ideas, as to if I can turn how often this process runs or any things else I sould look at for the type of problem.
(AvScavenger) is the process that runs reports in Unity. What could be occuring is that the reports are running when they shouldn't be or the ReportsDB has grown in size.
To stop unity spiking the CPU you can stop the AvScavenger service. Please do this and let me know the results on the CPU. Once this is done we can investigate the ReportsDB. If you look in the directory where you've installed SQL DBs (typically in C:\Program Files\Microsoft SQL Server\MSSQL\Data or on the D: drive in the same path). Check the reportdb and verify how big the files are .ldf and .mdf).
If you don't ever run reports, you can disable the service and this will take care of the issue. Can you tell us the version of Unity you have?
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...