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Unity 7: can you rip a voicemail message?

Hi, I was wondering if it's possible to rip a voicemail message thats been left onto the PC.

We need the message for evidence so ideally it needs to be put onto some sort of usb so it can be played on a laptop.                  

I understand greetings can be ripped and recorded from PC so I was hopeful this could be done?

Sorry if I haven't explained myself very well!

Thanks in advance

9 REPLIES
Hall of Fame Super Red

Unity 7: can you rip a voicemail message?

Hi Connor,

If I understand your question correctly (I'm pretty slow ) you could use the Inbox via > PCA

to save the message off as a .wav file.

http://www.cisco.com/en/US/docs/voice_ip_comm/connection/7x/user/guide/inbox/7xcucuginbox020.html

Cheers!

Rob

"Seek it out and ye shall find  " 

- OneRepublic

New Member

Unity 7: can you rip a voicemail message?

That's exactly what i'm looking for!

thankyou!

Do you know how we can setup accounts for people to login?

are there any default credentials?

Sorry, not overly familiar with unity!

Thanks again,

Connor

Hall of Fame Super Red

Unity 7: can you rip a voicemail message?

Hi Connor,

You are most welcome my friend!

Can you please confirm if this is Unity or Unity Connection?

Cheers!

Rob

"Seek it out and ye shall find  " 

- OneRepublic

New Member

Unity 7: can you rip a voicemail message?

Unity Connection

Connor

Hall of Fame Super Red

Unity 7: can you rip a voicemail message?

Hi Connor,

Let's just look at setting this up to access the message you want

to save off for "legal" purposes at this point.

In our example the user is Bob Uncle>alias is buncle

Go to the user buncle and find the associated COS then go to that COS

and check for "allow users to use Cisco Unity Inbox" & "allow users to use

the Cisco Unity Assistant"

Licensed Features
   

   
   

Features

;

Once you've allowed buncle that access you can go back to his mailbox

and edit the "set password" using the web Application drop down.

Access PCA via;

https://x.x.x.x/ciscopca

In the Unity Inbox find the message you are looking for> click on it> and use the Media Master>Options>

Save as (to save off the message to a .wav)

Cheers!

Rob

"Seek it out and ye shall find  " 

- OneRepublic

New Member

Unity 7: can you rip a voicemail message?

Rob,

I can't thank you enough!

Worked like a charm.

Thankyou thankyou

Cisco Employee

Unity 7: can you rip a voicemail message?

as a side note, there's an easier way to do this for any mailbox on your system leveraging the "mailbox delegate access" role - the Message ARchiver tool is designed to allow admins with this role to pull off any message they like from any mailbox and archive it locally - was very commonly requested so we built around that:

http://www.ciscounitytools.com/Applications/CxN/MessageArchiver/MessageArchiver.html

Either way works but if it's something you need to do often or for many different mailboxes it's a lot eaiser to go that route.

Hall of Fame Super Red

Unity 7: can you rip a voicemail message?

Thanks Jeff,

As always, you build the proper tools to support these

systems! I can't say enough how much the suite of Unity Tools has helped me

over the years & here's another great one! I'll have to give it a try.

Cheers!

Rob

"Seek it out and ye shall find  " 

- OneRepublic

New Member

Unity 7: can you rip a voicemail message?

Thanks lindborg,

I'll definitely look into using that as well.

Thanks for all your help guys!

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