Unity 7: can you rip a voicemail message?

[spicerc]

Hi, I was wondering if it's possible to rip a voicemail message thats been left onto the PC.

We need the message for evidence so ideally it needs to be put onto some sort of usb so it can be played on a laptop.                  

I understand greetings can be ripped and recorded from PC so I was hopeful this could be done?

Sorry if I haven't explained myself very well!

Thanks in advance

[Rob Huffman]

Hi Connor,

If I understand your question correctly (I'm pretty slow ) you could use the Inbox via > PCA

to save the message off as a .wav file.

http://www.cisco.com/en/US/docs/voice_ip_comm/connection/7x/user/guide/inbox/7xcucuginbox020.html

Cheers!

Rob

"Seek it out and ye shall find  " 

- OneRepublic

[spicerc]

That's exactly what i'm looking for!

thankyou!

Do you know how we can setup accounts for people to login?

are there any default credentials?

Sorry, not overly familiar with unity!

Thanks again,

Connor

[Rob Huffman]

Hi Connor,

You are most welcome my friend!

Can you please confirm if this is Unity or Unity Connection?

Cheers!

Rob

"Seek it out and ye shall find  " 

- OneRepublic

[spicerc]

Unity Connection

Connor

[Rob Huffman]

Hi Connor,

Let's just look at setting this up to access the message you want

to save off for "legal" purposes at this point.

In our example the user is Bob Uncle>alias is buncle

Go to the user buncle and find the associated COS then go to that COS

and check for "allow users to use Cisco Unity Inbox" & "allow users to use

the Cisco Unity Assistant"

Licensed Features

Allow Users to Access Voice Mail  Using an IMAP Client
	Allow Users to  Access Message Bodies Allow Users to Access Message Bodies Except on  Private Messages Allow Users to Access Message Headers  Only
Allow Users to Use the Cisco Unity Inbox and RSS  Feeds
Allow Access to Advanced Features
	Allow Access to Email in Third-Party Message Stores
	Allow Users to Use Voice Recognition

Features

Allow Users to  Use Personal Call Transfer Rules

Allow Users to Use  the Cisco Unity Assistant

Allow Users to Use  Unified Client to Access Voice Mail

;

Once you've allowed buncle that access you can go back to his mailbox

and edit the "set password" using the web Application drop down.

Access PCA via;

https://x.x.x.x/ciscopca

In the Unity Inbox find the message you are looking for> click on it> and use the Media Master>Options>

Save as (to save off the message to a .wav)

Cheers!

Rob

"Seek it out and ye shall find  " 

- OneRepublic

[spicerc]

Rob,

I can't thank you enough!

Worked like a charm.

Thankyou thankyou

[lindborg]

as a side note, there's an easier way to do this for any mailbox on your system leveraging the "mailbox delegate access" role - the Message ARchiver tool is designed to allow admins with this role to pull off any message they like from any mailbox and archive it locally - was very commonly requested so we built around that:

http://www.ciscounitytools.com/Applications/CxN/MessageArchiver/MessageArchiver.html

Either way works but if it's something you need to do often or for many different mailboxes it's a lot eaiser to go that route.

[Rob Huffman]

Thanks Jeff,

As always, you build the proper tools to support these

systems! I can't say enough how much the suite of Unity Tools has helped me

over the years & here's another great one! I'll have to give it a try.

Cheers!

Rob

"Seek it out and ye shall find  " 

- OneRepublic

[spicerc]

Thanks lindborg,

I'll definitely look into using that as well.

Thanks for all your help guys!