Unity 7 - Operator Configuration

[Dominic Ellis]

Hi, Anyone know if it is possible to setup in Unity so that when a call is received and then goes to voicemail the caller just hears a greeting message, is not allowed to leave a message and then the call is put back to that phone as a call - on a loop - until the caller hangs up. Like an operator setup.

Thanks

Dominic

[Gajanan Pande]

Dominic,

If the caller is not allowed to leave a VM, then what is the point in even configuring VM for that phone ? Let the call ring on phone as long as it could. Did I misunderstand anything here ?

Is it just that you want the caller to ring the user phone for bit longer time than that CUCM allows it to ( before disconnecting ) ?

GP.

[Dominic Ellis]

Hi GP,

The receptionists wants callers to hear the message whilst they are waiting for calls to be picked up rather than just have a phone ring. ie. as a courtesty greeting message - saying thanks for calling etc......... then once that it played the call is put back through to the phone.

[Gajanan Pande]

Checkout if following doc helps up to some extent. You might have to tweak something on " call transfer " option to see if it serves the purpose. http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_configuration_example09186a00807ed1b2.shtml

But as Rob correctly mentioned, Cisco has specialized products to cater to call queuing requirement.

GP.

[Rob Huffman]

Hi Dominic,

What you are really looking for is "Call Queueing" which isn't really

offered by Unity or Unity Connection. This type of sevice is available via

UCCX or the Unified Attendant Consoles (Dept.,Bus, Ent)

The closest thing in Unity is via these configs

Call transfer and screening settings control how Cisco Unity handles your incoming calls from callers who did not dial you directly.

Transfer and screening settings apply only when calls are routed to you from the main greeting recorded for your organization, directory assistance, or a similar automated call handler that your Cisco Unity administrator set up to assist callers who dial the main phone number for your organization. This means that when an outside caller or another subscriber dials your extension to reach you by phone, your Cisco Unity transfer and screening settings do not apply.

Changing Call Transfer and Screening Options

http://www.cisco.com/en/US/docs/voice_ip_comm/unity/405/user/guide/exum/405um130.html

Call Holding in Cisco Unity

http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_qanda_item09186a0080093c13.shtml

Cheers!

Rob

[Dominic Ellis]

Thanks Rob - your detailed reply is much appreciated.

Regards

Domiinic