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Community Member

Unity 7 + unified messaging issue

Hello

I am currently running Unity 7 + Exchange (Unified Messaging).  When a some users try to access their voice mail form their email, they get the following mesage   "The wav message is secure and can only be played by Cisco Unity supported client"

Does any one know what would cause this and how to fix?

Thanks

Rich

1 ACCEPTED SOLUTION

Accepted Solutions
Super Bronze

Re: Unity 7 + unified messaging issue

Hi

You have secure messaging configured, so your mail is encrypted. You can install ViewMail for Outlook (VMO) to play back mail via the Outlook client.

Take a look at this: http://www.ciscosistemas.org/en/US/docs/voice_ip_comm/unity/5x/security/guide/ex/5xcusec110e.html

Regards

Aaron

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Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!
3 REPLIES
Community Member

Re: Unity 7 + unified messaging issue

User are using Outlook 2007 and Exchange 2010

Super Bronze

Re: Unity 7 + unified messaging issue

Hi

You have secure messaging configured, so your mail is encrypted. You can install ViewMail for Outlook (VMO) to play back mail via the Outlook client.

Take a look at this: http://www.ciscosistemas.org/en/US/docs/voice_ip_comm/unity/5x/security/guide/ex/5xcusec110e.html

Regards

Aaron

Please rate helpful posts...

Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!
Community Member

Re: Unity 7 + unified messaging issue

Thanks Aaron, this helps alot!!

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