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Community Member

Unity 7.x Call Handler and Call Transfer

Hi,

I need to transfer a call back to CM after Unity played a welcome message.

For this I configured two call handler (CH), the first one is configured to play the greeting message and then attempt a transfert to the second CH.

The second CH is configured with a call transfer to the extension.

The problem is that it doesn't work, the call is sent to the second CH but the standard greeting is played.

Any idea ?

PS :  attempt transfer is selected in place of the defautl.

1 ACCEPTED SOLUTION

Accepted Solutions
Cisco Employee

Unity 7.x Call Handler and Call Transfer

Check the status of the alternate greeting, it might be enabled.

Do the same for all the other greetings, you should only have the std greeting enabled.

HTH

java

if this helps, please rate

www.cisco.com/go/pdihelpdesk

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
1 REPLY
Cisco Employee

Unity 7.x Call Handler and Call Transfer

Check the status of the alternate greeting, it might be enabled.

Do the same for all the other greetings, you should only have the std greeting enabled.

HTH

java

if this helps, please rate

www.cisco.com/go/pdihelpdesk

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
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